Our Services

Fractional HR built
for BC businesses

We work as your HR department — without the full-time salary. All services are delivered under a monthly retainer by our team of BC-based CPHR professionals.

01
⚖️
Core Retainer Service

HR Compliance

BC's Employment Standards Act is one of the most employee-protective in Canada. Minimum wage, overtime, statutory holidays, termination notice, and WorkSafeBC obligations change regularly — and the consequences of non-compliance are real.

Whether you're hiring your first employee or managing a team of 50, we ensure every employment decision is made on solid legal ground.

What's included
BC Employment Standards Act compliance review and monitoring
Termination guidance: notice, severance, and just cause analysis
Statutory holiday, overtime, and leave entitlement guidance
WorkSafeBC obligations and workplace safety support
Proactive alerts when BC employment legislation changes
HR audit of your current policies and employment agreements
24/7 access to the LilyHR AI Tool for instant BC HR answers
02
📄
Core Retainer Service

Contracts & Documentation

A poorly drafted employment contract is one of the most expensive documents a BC business owner can have. Without a proper termination clause, your common law severance exposure can be 10 to 20 times the ESA minimum.

Every document we produce is tailored to BC employment law — not a generic Canadian template, not an American form with "province" swapped in.

What's included
Employment contracts: new hires, updated roles, part-time and casual
Offer letters and onboarding documentation
Termination letters, severance agreements, and release documentation
Performance improvement plans and disciplinary notices
Employee handbook and HR policy development
Review and audit of existing contracts for compliance gaps
03
🔍
Retainer Add-on or Project

Recruitment Support

Finding the right person takes more than posting a job ad. Most small businesses waste weeks on the wrong candidates because the role isn't defined clearly or the process breaks down at the offer stage.

We help you hire with intention — defining what you actually need, designing a process that surfaces the right people, and getting them across the finish line with contracts that hold up.

What's included
Job description development and role scoping
Interview guide design and structured scoring criteria
Candidate screening support and shortlisting
Reference check frameworks and background check guidance
Offer letter preparation and negotiation support
Onboarding plan for the first 30, 60, and 90 days
Employer branding guidance for BC's competitive labour market
04
📈
Core Retainer Service

Performance Management

Most terminations that go wrong start months earlier — with a performance problem that was never documented, a conversation that was never had, or a process that didn't exist. We build the systems that protect you before you ever need them.

We also coach your managers on how to have the hard conversations: feedback that lands, performance reviews that mean something, and improvement plans that actually improve things.

What's included
Performance review framework design and implementation
Performance improvement plan (PIP) development and guidance
Progressive discipline process design and documentation
Manager coaching: feedback conversations, difficult discussions
Goal-setting frameworks aligned to your business objectives
Documentation templates that hold up if matters escalate
05
🔎
Project-Based Service

Workplace Investigations

When a harassment complaint, conduct issue, or serious workplace conflict arises, how you respond in the first 48 hours matters. A poorly handled investigation — or no investigation at all — is one of the fastest paths to a Human Rights complaint or wrongful dismissal claim.

We conduct independent, impartial investigations with documented findings, giving you a defensible process and a clear path forward regardless of the outcome.

What's included
Workplace harassment and bullying investigations (WorkSafeBC-compliant)
Conduct and misconduct investigations with written findings
Conflict resolution and mediation between employees or teams
Human Rights Code complaint response support
Investigation report preparation suitable for legal proceedings
Post-investigation recommendations and preventative measures
06
🧭
Core Retainer Service

HR Strategy

When your business starts to grow, HR becomes strategic rather than just administrative. The decisions you make about how to structure your team, how to compensate people, and how to build your culture define whether you can attract and keep the talent you need.

We help you build a people strategy aligned to where your business is going, not just where it is today.

What's included
Workforce planning and organizational structure design
Compensation strategy and pay band development
Pay Transparency Act compliance (BC requirement for 50+ employees)
Employee retention and engagement planning
Culture and values alignment
HR reporting and people metrics for leadership teams
07
🌱
Core Retainer Service

Organizational Development

Compliance keeps you legal. Strategy points you in the right direction. Organizational development is what makes your team actually work — how people are managed, how performance is measured, and how your organization grows over time.

We build the programs and frameworks that help your team perform at their best and your leaders lead with confidence.

What's included
Onboarding and new hire integration programs
Manager coaching and leadership support
Team structure and role clarity frameworks
Employee experience and workplace culture programs
Succession planning for key roles
Offboarding and employee exit process design
08
🤝
Retainer Add-on or Project

Diversity, Equity & Inclusion

DEI isn't just a values statement — in BC it's increasingly a legal and operational requirement. The BC Human Rights Code prohibits discrimination on 13 protected grounds. Organizations that don't have clear policies and practices are exposed.

We help you build a workplace that reflects your values and meets your legal obligations — practical, grounded, and built for your size of organization.

What's included
BC Human Rights Code compliance review and gap analysis
DEI policy development (hiring, accommodation, anti-discrimination)
Duty to accommodate guidance for disability, religion, and family status
Inclusive hiring process design and job posting review
Bullying and harassment prevention training and policy
Workplace culture assessment and recommendations
How We Work

Monthly retainer,
tailored to you.

All engagements are structured as monthly retainers with no long-term lock-in. The right scope is figured out during your free discovery call, based on your team size, situation, and what you actually need.

For growing teams
Essential
Monthly HR check-in call with your consultant
BC ESA compliance guidance and monitoring
Employment contract review and drafting
Termination support and severance guidance
Email Q&A: responses within 48 hours
Basic policy development and documentation
24/7 access to LilyHR AI Tool

Pricing is based on your team size, scope of support, and complexity of your situation. We discuss this openly during the discovery call and provide a clear proposal before you commit to anything. Recruitment, workplace investigations, and DEI are also available as standalone project engagements.

Not sure which services
you actually need?

Most clients start with a discovery call and we figure out the right scope together. No obligation and no sales pressure.

Book a Free Discovery Call