Frequently asked questions

LilyHR is designed to give accurate guidance grounded in Canadian employment legislation, including the BC Employment Standards Act, Ontario Employment Standards Act, Canada Labour Code, and provincial human rights codes.

That said, AI guidance is not legal advice. Employment law is complex and fact-specific. For high-stakes decisions or anything with litigation potential, you should speak with a qualified employment lawyer.

Every AI response on LilyHR includes a disclaimer to this effect.

LilyHR is powered by Anthropic's Claude. The AI is configured specifically for Canadian employment law, so responses reflect the right provincial rules.

That said, AI can make mistakes. We recommend:

• Treating AI guidance as a well-informed starting point, not a final answer
• Verifying specific legislative numbers (minimum wages, notice periods) against official government sources for current figures
• Using the HR Resource Library or booking time with our team for high-stakes decisions

LilyHR uses the Claude API, configured with a system prompt built specifically for Canadian HR and employment law. We update it regularly as legislation evolves.

We continuously review and update our AI configuration to improve response quality and ensure alignment with current legislation.

No. LilyHR makes HR guidance more accessible. It's not a replacement for professionals who provide it.

Think of it as the layer below a human professional. It handles routine questions, drafts documents, and flags risks. HR professionals can then focus on the work that actually needs them.

When a situation goes beyond what the AI should handle, a harassment investigation, a contested termination, a potential tribunal claim, LilyHR tells you clearly and connects you with an accredited professional.

Involve a human HR professional when:

• You're terminating a long-tenure employee or someone in a protected group
• A harassment or discrimination complaint has been made
• You're conducting a formal workplace investigation
• An employee has indicated they may seek legal advice or file a tribunal claim
• You're dealing with a constructive dismissal situation
• The stakes are high enough that getting it wrong would be costly

LilyHR will proactively flag these situations and prompt you to connect with a professional.

Yes. Your conversations, documents, and account information are private to you. LilyHR staff cannot read your conversations. Your data is encrypted in transit and at rest.

We do not sell, share, or rent your data to third parties. We comply with PIPEDA, Canada's federal private sector privacy law.

No. Your conversations are never used to train, fine-tune, or improve AI models, not ours, and not Anthropic's. We have enterprise-level API agreements that specifically exclude training data use.

We collect only anonymised, aggregated usage analytics (e.g. which features are used) to improve the product. This data contains no personal information and no conversation content.

Yes. You can request complete deletion of your account and all associated data at any time by emailing hello@lilyhr.ca. All personal data is deleted within 90 days of the request. Backups are purged on a 30-day cycle.

Yes. LilyHR is built specifically for Canadian employment law. It covers:

• BC Employment Standards Act
• Ontario Employment Standards Act
• Alberta Employment Standards Code
• Employment standards legislation in every other province and territory
• Canada Labour Code (federal jurisdiction)
• Provincial Human Rights Codes
• Common law obligations (reasonable notice, wrongful dismissal)

This is not a US HR tool adapted for Canada. LilyHR was built from the ground up for Canadian employment law by someone with direct HR experience in the Canadian context.

LilyHR covers every Canadian province and territory, plus federal jurisdiction. Every account includes full multi-jurisdiction coverage — just tell us which province your business is in, and you'll get guidance tailored to that province's employment standards.

Yes. Every account gets full, unlimited access to the LilyHR AI HR assistant, general HR advice, and Canadian employment law Q&A, no credit card required.

Creating a free account unlocks the full HR Resource Library, saved conversation history, and document generation.